> ## Documentation Index > Fetch the complete documentation index at: https://docs.ardoiseeduc.com/llms.txt > Use this file to discover all available pages before exploring further. # Marketplace: find and follow an educator > Profiles, verification, booking, contracts, hour packages, lessons and payment tracking. ## Search and compare On [Marketplace](https://ardoiseeduc.com/teachers), choose your country and the available subject, location and teaching-mode filters. Read the profile, declared availability, rates and reviews. Verification identifies checks on the account or documents; it does not guarantee educational outcomes or every lesson's quality. Declared availability is not a confirmed booking. ## Prepare the family account or tutor profile The parent creates an account, records the child concerned and books using their own family relationships. A child's access does not grant access to other families. Tutors complete their profile, subjects, availability and required verification in their existing workspace. Institute affiliation requires explicit tutor consent: see [Business](/en/guide-utilisateur/business). ## Book and accept 1. Open the tutor profile and start booking. 2. Select the child, subject, teaching mode and offered commitment: an hour package or a contractual recurring commitment according to the displayed options. 3. Review the server preview: amount, currency, hours, conditions and applicable fees. Do not infer fees from an old screenshot or a universal rate. 4. Submit the request; the tutor reviews and accepts or declines the contract from their workspace. Each party retains their own decision. 5. Follow the contract state and any payment/activation steps. Submitting a request or returning from checkout does not by itself prove a contract is active or paid. ## Lessons, hours and statements Open lesson tracking within the contract. The tutor records a lesson and its duration; the parent confirms or disputes it according to the available actions. Review recorded hours, their status, the package balance and the statement. Video calls use [contract permissions](/en/plateforme/visioconference). Parent/tutor messaging remains private; institute affiliation alone does not expose it to an operator. The lesson statement and payment state are tracking tools. They do not replace a commercial invoice, accounting ledger or payroll. [Payments and fees](/en/plateforme/paiements) depend on the country and deployed journey; Ardoise does not promise custody of Austrian lesson funds. ## Cancel, dispute or book again Open the contract and use the cancellation or dispute action offered for its current state. Read the displayed consequences before confirming; a dispute does not automatically create a refund. Keep the contract and lessons in history. To resume lessons, use the tutor's new-booking journey and check the new preview: old terms are not automatically renewed. ## Acquisition and limits Marketplace-acquired families retain the configured fees for that acquisition. An institute's own-customer exemption depends on verified attribution in [Business](/en/guide-utilisateur/business), not a checkbox freely selected by the parent. Contractual recurring commitments and hour packages exist. Full dated recurring lesson generation, group lessons, waitlists and absence/no-show workflows are not complete. Distinguish declared availability, contractual hours and a confirmed recurring calendar. Every parent, child with an account or tutor can [delete their own account](/en/guide-utilisateur/premiers-pas#delete-my-account). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.