> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ardoiseeduc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Certified partners

> Finding or becoming a verified partner for Ardoise installation and maintenance.

Ardoise does not charge for installation or maintenance - but not every school has someone on site who is comfortable with a server. The **certified partner network** puts schools in touch with independent developers verified by Ardoise, available for paid installation and maintenance, directly between the school and the partner.

<Info>
  Ardoise reviews the application before publishing the partner. Installation/maintenance terms are agreed between school and partner; this is distinct from tutoring Marketplace commissions.
</Info>

## Finding a partner

The [certified partner directory](https://ardoiseeduc.com/partenaires) lists every approved partner, filterable by country. Each profile shows their specialities and contact details.

## Granting remote support access

Once in touch with a partner, the founder can grant them **limited, temporary remote support access** from the **Activation & Installation** tab of their dashboard:

<Steps>
  <Step title="Select the partner">
    In the **Remote Support Access** card, choose the partner from the list of certified partners.
  </Step>

  <Step title="Choose the scope and duration">
    Tick what the partner may view or trigger (server status, backup status, triggering a backup), and for how many days (7 by default, 90 maximum).
  </Step>

  <Step title="Revoke at any time">
    The access expires automatically on the chosen date, or can be revoked immediately from the same card.
  </Step>
</Steps>

<Warning>
  This access is **strictly limited** to server and backup status - never to grades, accounting
  or pupil records. It gives **no system access** to the machine: no SSH, no console, no shell. See also
  [Remote access](/en/guide-technique/acces-distant) for the difference with your own Cloudflare tunnel.
</Warning>

## Becoming a certified partner

<Steps>
  <Step title="Create a developer account">
    Sign up at [saas.ardoiseeduc.com](https://saas.ardoiseeduc.com/register) with the **Developer** role.
  </Step>

  <Step title="Apply from the Developer Space">
    Fill in your public name, country, specialities and contact details in the **Certified Partner Network** card.
  </Step>

  <Step title="Wait for verification">
    An application is reviewed by the Ardoise team before appearing in the public directory - you can see the status (pending, approved, rejected) directly from the Developer Space.
  </Step>
</Steps>

An approved partner can also generate an API key with the `support:access` scope (see [Public API](/en/plateforme/api)) to interact with the schools that have granted them access programmatically rather than from the dashboard.

## Developer Academy and certification

In the developer workspace, Developer Academy offers modules, quizzes and integration/sandbox exercises for the partner journey. Follow the displayed steps and submit the application; progress does not replace final approval. This developer journey is distinct from the learner-facing Academy: [Learning](/en/guide-utilisateur/learning) describes what a learner sees there and who may publish it.

School-installation support concerns the OHADA scope; an Austrian institute is not a School installation to administer.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.