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This page concerns Ardoise School in the OHADA scope, subject to enabled modules and permissions. School, school accounting and payroll are not offered in Austria. Check local requirements; CountryConfig does not certify compliance.

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Check that the server is running

A {"status": "ok", "version": "..."} response confirms the container is answering. No response? Check that the container is running:

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Everything redirects to a “Welcome to Ardoise” screen

This means the installation has not been activated yet (or has lost its configuration). Go back through the setup wizard with your activation code, then restart the container.

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Staff cannot sign in from the SaaS portal

Your server’s address (the tunnel hostname, determined automatically by the Platform and shown read-only under API Integrations) must match exactly the one staff use to connect to it.
If staff are working outside the school’s network, direct access by local IP will not work - see Remote access.

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Mobile Money payments are not being confirmed

Check that the FedaPay webhook secret configured under API Integrations matches exactly the one shown on your FedaPay dashboard - an invalid signature causes the payment confirmation to be rejected silently (the payment stays “pending” on the Ardoise side even though the parent has paid).

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”No tunnel token returned” when starting the tunnel

The Cloudflare tunnel has not yet been activated or correctly associated with your school. Go back through the steps in Remote access.

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Automatic backups seem to have stopped

The Google Drive connection has probably expired or been revoked. Reconnect it from your founder dashboard (see Backups).