This page concerns Ardoise School in the OHADA scope, subject to enabled modules and permissions. School, school accounting and payroll are not offered in Austria. Check local requirements; CountryConfig does not certify compliance.
”The balance sheet does not balance”
Cause: an entry is not balanced, or a configuration is incomplete. What you can do:- Check that no mandatory account is disabled (Chart of accounts).
- Check the accounting mappings (Configuration).
- Contact your accountant to identify the entry at fault.
”Cannot generate the financial statements”
Cause: one or more blocking errors were detected (balance sheet not balanced, treasury not reconciled, and so on). What you can do:- Read the list of errors shown.
- Correct each point, then run the validation again.
”An account is not configured”
Cause: a business mapping (for example “Electronic money”) is not associated with any account. What you can do:- Open Configuration → Accounting mappings.
- Associate the missing concept with the appropriate account.
”The … module is not enabled for this school”
Cause: you are attempting an operation belonging to an accounting module your school has not enabled - for example recording a fixed asset without the Fixed assets module, or running a depreciation charge without the Depreciation module. What you can do:- Open Configuration → Accounting modules and enable the module named in the message.
- Check its dependencies: depreciation assumes fixed assets, and cost centres assume management accounting.
The refusal is deliberate: an entry is not deleted, it is reversed. Rather than posting an
entry belonging to a module the school had deliberately disabled, Ardoise refuses the operation
and leaves you to decide whether to enable the module.
”A period is closed”
Cause: you are trying to post an entry into a closed or locked period. What you can do:- Post the entry in the current open period.
- If the correction concerns a past period, contact your accountant (reversal).
”A note requires information”
Cause: an applicable note is waiting for data you have not yet entered (headcount, information about an asset, and so on). What you can do:- Enter the requested information in the relevant module.
”A fixed asset is not correctly recorded”
Cause: an asset has no in-service date, no useful life, or is not being depreciated correctly. What you can do:- Open Fixed assets and complete the asset’s fields.
”A receivable does not appear”
Cause: the corresponding invoice does not exist or is not assigned to the right customer. What you can do:- Check the invoices for the customer concerned.
”The bank account is not configured”
Cause: no account is associated with the “Bank” payment method. What you can do:- Open Configuration and associate the bank account.
When should you contact your accountant?
- Before any real year-end closing;
- before any tax filing;
- for any discrepancy you cannot explain;
- to validate the choice of accounting system (normal vs minimal).
Never share confidential financial information in public support channels. Use the private channels provided for that purpose.