Search and compare
On Marketplace, choose your country and the available subject, location and teaching-mode filters. Read the profile, declared availability, rates and reviews. Verification identifies checks on the account or documents; it does not guarantee educational outcomes or every lesson’s quality. Declared availability is not a confirmed booking.Prepare the family account or tutor profile
The parent creates an account, records the child concerned and books using their own family relationships. A child’s access does not grant access to other families. Tutors complete their profile, subjects, availability and required verification in their existing workspace. Institute affiliation requires explicit tutor consent: see Business.Book and accept
- Open the tutor profile and start booking.
- Select the child, subject, teaching mode and offered commitment: an hour package or a contractual recurring commitment according to the displayed options.
- Review the server preview: amount, currency, hours, conditions and applicable fees. Do not infer fees from an old screenshot or a universal rate.
- Submit the request; the tutor reviews and accepts or declines the contract from their workspace. Each party retains their own decision.
- Follow the contract state and any payment/activation steps. Submitting a request or returning from checkout does not by itself prove a contract is active or paid.
Lessons, hours and statements
Open lesson tracking within the contract. The tutor records a lesson and its duration; the parent confirms or disputes it according to the available actions. Review recorded hours, their status, the package balance and the statement. Video calls use contract permissions. Parent/tutor messaging remains private; institute affiliation alone does not expose it to an operator. The lesson statement and payment state are tracking tools. They do not replace a commercial invoice, accounting ledger or payroll. Payments and fees depend on the country and deployed journey; Ardoise does not promise custody of Austrian lesson funds.Cancel, dispute or book again
Open the contract and use the cancellation or dispute action offered for its current state. Read the displayed consequences before confirming; a dispute does not automatically create a refund. Keep the contract and lessons in history. To resume lessons, use the tutor’s new-booking journey and check the new preview: old terms are not automatically renewed.Acquisition and limits
Marketplace-acquired families retain the configured fees for that acquisition. An institute’s own-customer exemption depends on verified attribution in Business, not a checkbox freely selected by the parent.Contractual recurring commitments and hour packages exist. Full dated recurring lesson generation, group lessons, waitlists and absence/no-show workflows are not complete. Distinguish declared availability, contractual hours and a confirmed recurring calendar.